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CyDesk is your personal desktop link to all your communications. CyDesk can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows based applications.
All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and in fact better supported now it can be done from your PC.
CyDesk provides your team system log-in, break-outs, completion codes, call wallboard and voice recording control centre when you are part of a CyTrack Business Communications System. Remember, CyDesk also links your team into your company CRM for a complete integrated solution.
Benefits Include:
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Service Efficiency
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Improve Staff Capability for better service
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Performance Monitoring
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Low Cost
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Add Telephony Integration to your customers contact or CRM package
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Log History of calls made, received and even missed to your CRM
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Functionality
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Click to dial
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Dial from anywhere in Windows
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Screen Pop on Incoming Call
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All telephony controls from your desktop
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Database and CRM Integration
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Microsoft Messenger (including MSN Messenger) Integration
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Outlook Calendar Integration
CRM Integration :
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Microsoft Dynamics CRM
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GoldMine
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ACT!
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SalesLogix
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Maximizer
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Outlook
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Access
Recommended Complimentary Products:
Call us on 0845 313 6020 or [click here] to contact us using a prefilled contact form.
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