|
For many businesses recording telephone calls is a necessity - whether the recording forms part of a business contract, or is required as a fail safe or is required for documentation - voice recording is a serious business technology today.
Staff can benefit greatly from being able to record calls on-demand - from a complex telephone call, a customer complaint or simple note taking.
In today's modern business environment, providing quality service is a key objective. CyRecord provides a low cost method to monitor staff performance on the telephone and use the information for quality management and training.
CyRecord is one of the lowest cost and simplest to install and manage ways of recording telephone calls.
Benefits Include:
On Demand –
Allows you to record conversations on the telephone at the click of an icon in CyDesk and then have the recorded conversation stored user Outlook or CRM contact record.
Record All –
Allows assigned users to record every voice conversation and store the files to a central location for review and/or archive as applicable the recording can also be available to be stored under the Outlook or CRM contact record as standard.
Random Record –
Allows the administrator to assign users to randomly record voice conversations and store the files to a central location for review and/or archive as applicable.
Recommended Complimentary Products:
Call us on 0845 313 6020 or [click here] to contact us using a prefilled contact form.
<< Go Back
|
