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CyConsole is an intelligent PC based Telephone Operator Console. CyConsole provides computer assisted functions to enable superior operator service for any busy front desk environment - especially suited to Serviced Offices, Hospitality, Bureau Services and Corporate Use. Features include Screen Pop of Caller ID and/or the name of the number called, Prompts and Scripts for Customised and Specific Call Answer Requirements per business line or number or service or client, Simple Click and Transfer, Integrated Directory of Users and Departments and optional Integrated Messaging options.
Benefits Include:
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Give your customers a better service by intelligently managing inbound customer flows to the right staff
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Take off the stress and complication of busy front desk operations with features designed to enable customized answering for many different numbers, lines, divisions
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CyConsole in conjunction with CyReport enables full reporting and review of calls made and received. Over 150 reports can reveal areas of improvement, times of low requirement for staff load.
Functionality Includes:
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Simple Mouse or Function Key Operation
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Full screen/toolbar control
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Caller ID/Name/Company/In-dial
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In-Dial Answer Script
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Personnel Script for Cal Handling direction and information
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Integrated Directory Tree for information and click to transfer
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Call Scratch Pad
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Integrated Message Centre and E-Mail
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Call Time Counter
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Speed Dials and Extension Status Display
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Dial/Answer/Hold/Recall/Hang-Up
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3rd Party Transfer
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Auto/Manual Screen Pop
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Integration to CyReport for Services Billing and Analysis
Recommended Complimentary Products:
Call us on 0845 313 6020 or [click here] to contact us using a prefilled contact form.
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