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CyReport provides your business with the means to collect, report and analyse on your telephone system. From a company wide analysis, or whether broken down by department or team, even just on a single extension, CyReport provides the information on your most important area of business, how you are communicating with your customers, what your performance is and where the costs are coming from.
CyReport is going to pay for itself in a very short time, whether its from empowering your business with accountability, providing you the means to create new chargeable or chargeback services, enabling you to manage and check your telephone costs, or identify areas of performancethat need improving.
Typical Applications:
Review Staff Performance
Provide reports on team or individual performance, from costs to activity reporting on how many calls have been made or received.
Check your Telecom Bill
Have the means to check telecom bills against your own data collected and ensure you are not getting overcharged. Identify services that are not required.
Service Bureau & Billing Functions
Provide complete reporting and service billing of functions utilised and output direct to a bill report.
Account Code for Project/Item Billing
Utilise account code capability within your telephone system to identify and select individual calls back to a central account for services billing and reporting.
Accountability of Costs back to Divisions
Allocate costs to teams or divisions for internal chargeback of company costs.
Hospitality Module
CyReport Hospitality is a specially developed version that provides a simple Front Desk interface for check in and out and bill preview, with additional features for miscellaneous charges. Tier charge and discount rate bands can be set, individual rooms can be named and assigned for guests. A simple interface allows hospitality managers to set different charge rates that can be selected on check in for then calculating different assigned rates per client. Set special discounted rates for Corporate or Gold Customers from a drop down list.
Recommended Complimentary Products:
Call us on 0845 313 6020 or [click here] to contact us using a prefilled contact form.
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