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CyTrack CyLive is a powerful Interactive Voice Response (IVR) Engine and Management Module designed to offer very sophisticated features with a user configurable interface that uniquely provides a IVR designer tool in a flow chart design.
CyLive can enrich and expand customer services, especially when integrated with CyTrack Call Centre modules such as CyQ. Examples include allowing callers to enter their details while in a queue and have CyLive ring them back when an agent is available to take their call, allow customers to enter their PIN or invoice number so that the agent has all the details to hand when their call is answered - and more.
Typical Applications:
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Customer Pin Code Verification
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Queue Call-Back when integrated with CyQ
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Personalised routing by either Caller ID or Customer PIN Entry
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Account Status
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Help Desk Status
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Personalised Call Forward
Features Include:
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CyLive IVR Designer Tool
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CyLive Real Time Monitor
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CyLive Reports Generator
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Integration to CyTrack Call Centre Modules
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Customer database or CRM integration
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SQL Database architecture
Recommended Complimentary Products:
Call us on 0845 313 6020 or [click here] to contact us using a prefilled contact form.
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