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WHY iPECS?
From basic direct call routing to advanced Caller ID based routing, iPECS handles your important customer calls quickly and efficiently.
- Programmable hunt groups let you define how best to handle customer calls.
- Ring multiple phones at one time in a Ring group or set-up a basic Call Center using ACD.
- Assign an ACD Supervisor to monitor the realtime status of the group from their iPECS phone display, act to oversee and assist group agents and activate alternative routing during high volume call periods.
- ACD statistics report basic group and agent performance on-demand or at regular intervals.
- Applying Caller Controlled Routing, callers can route through a multi-level menu of recorded announcements to refine the call routing.
- The advanced call routing algorithms even allow you to route incoming calls based on the Caller ID. Use Caller ID routing to further separate incoming calls. Calls from that large account can be sent to the account team or route calls based on regional origin, language or time-of-day. Once the call is answered, users can easily process the call ; place the call on hold, transfer the call or even set-up a conference call with a press of a button.
- Users no longer need to worry about losing the call with the simple call handling operation of iPECS terminals.
- With advanced features such as Station ICR, you define how to manage your incoming calls. Define call routing scenarios to forward calls using time, date, day of week, even caller id to specific destinations all through the iPECS Web Station Program User portal.
Call us on 0845 313 6020 or [click here] to contact us using a prefilled contact form.
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