BDR Voice and Data Solutions, Telephone Systems, IT Systems, Technical Services,TELEPHONE SYSTEMS,LG COMPUTER TELEPHONY INTEGRATION (CTI)

LG TELEPHONES : LG COMPUTER TELEPHONY INTEGRATION (CTI)

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The telephone is still one of our most used business tools and yet is vastly under utilised and under expolited given the technologies available today in Computer Telephony Integration (CTI) Call Centre Applications and Internet.

The CyTrack Suite of Business Communications Products enable modular suite desined to deliver the business benefits and functionalities that integrating Computers, Telephones and the Internet can provide.

CyTrack Modules Include:

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CyDesk

CyDesk is your personal desktop link to all your communications. CyDesk can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows based applications.

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CyRecord

For many businesses recording telephone calls is a necessity - whether the recording forms part of a business contract, or is required as a fail safe or is required for documentation - voice recording is a serious business technology today.

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CyCall

CyCall Tele-Marketing & Outbound Call Management Module provides management and productivity enhancements to outbound call requirements. Whether you have a part-time Tele-Marketing requirement or you are a full time Outbound Call Centre, CyCall has a range of modules and upgrade options to suit your requirements and budgets.

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CyConsole

CyConsole is an intelligent PC based Telephone Operator Console. CyConsole provides computer assisted functions to enable superior operator service for any busy front desk environment - especially suited to Serviced Offices, Hospitality, Bureau Services and Corporate Use.

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CyReport

CyReport provides your business with the means to collect, report and analyse on your telephone system. From a company wide analysis, or whether broken down by department or team, even just on a single extension, CyReport provides the information on your most important area of business, how you are communicating with your customers, what your performance is and where the costs are coming from.

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CyQ

CyQ provides your business with the means to route and manage your customers and provide them options on how they want to contact your staff in the best possible way.

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CyLive

CyTrack CyLive is a powerful Interactive Voice Response (IVR) Engine and Management Module designed to offer very sophisticated features with a user configurable interface that uniquely provides a IVR designer tool in a flow chart design.

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