Mitel offers computer telephony products that allow you to enhance your contact center to improve customer service, increase productivity and create more efficient handling of calls through computer telephony integration. From Interactive Voice Response to Automatic Call Distribution solutions, we provide the computer telephony products you need to more effectively manage your contact center environment. Additionally, our computer telephony products include contact center and help desk accessories such as monitors and electronic wallboard displays.
The CTI packages available are as follows:
· Xarios Phone Manager
· Callview