BDR have partnered with industry leaders to ensure they have access to business intelligent applications that can support businesses who operate within a contact centre environment.

Our systems which are both scalable and flexible allow users to better manage call traffic to ensure consistency of service whilst maintaining business efficiencies. These systems are perfectly suited to not for profit organisations who need to provide a consistency of service to the general public across multiple platforms.

BDR Contact Centre solution provides a means for a central administrator to manage all inbound traffic; Texts, emails, social media messaging, telephone and mobile. Traffic can be directed to a chosen operator or team based upon changing call volumes. Increasing both employee productivity and customer satisfaction.

The many features of BDR Contact Centre allows a seamless flow of inbound and outbound call traffic that enables your business to operate with increased flexibility and responsiveness. System applications also provide added visibility of your operational performance with call stats reporting functionalities.

Integrate your communications… so your phone system works in sync with your software to reduce time in between calls; Increase productivity; Ensure data is tracked through your systems for ease of reporting.

Increase customer satisfaction… choose whether incoming calls connect to the first available customer contact, the least busy or the one with the best skills to accommodate the customer’s needs.

Scalable… Designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks. Your system can be developed as your requirements change.

 

BDR have implemented a Contact Centre solution for not for profit charity organisation Citizens Advice Bureau, Plymouth. The system provided significant cost savings and provided improved business efficiencies through controlled call traffic management.