XARIOS - Phone Manager & Call Recorder
Computer Telephony Integration (CTI) - Using the Xarios product range in conjunction with Mitel can greatly enhance the service in which you offer your customers and improve the efficiency and ease of your out-bound calling.
Xarios Phone Manager
Xarios Phone Manager offers the ability to dial from any application, on screen call control, extension status of other users, individual call logs and the ability to know exactly which contacts are calling you prior to answering a call. Should you also wish to “Screen Pop” the relevant database record then this can be done at the click of your mouse or automatically.
Xarios Call Recorder
Cost effective and scalable, Xarios call recording systems are designed to provide tailored solutions that will fit the profile of how your business operates. Analysing the interactions with your customers is more important than ever and can assist in gaining competitive advantage by understanding their requirements better and ensuring your organisation remains agile.
The Xarios Call Recorder provides a path to features and benefits once considered to be available only in large complex contact centres. Features such as the Tagging of recording into your CRM database, Network archiving and retrieval using sophisticated search and playback options; all in a secure environment that complies with the latest regulations and legislation. Solutions provided scale effectively across a broad range of requirements, whether it be for a small workgroup or small business or a specialist contact centres across multiple sites.
OAK - Call Management
Comprehensive call management packages can be provided, enabling you to extract critical information concerning your phone system and it’s usage. By supplying you with a call management PC based telephone information system, you will be able to generate hundreds of reports on activities such as:
Length of time to answer incoming calls
- Missed Calls
- Who makes the most calls
- Departmental telephone usage (Incoming and Outgoing)
- Line usage by time of day
- Most frequently dialled numbers
And, if you have ISDN & Caller line identity available on your telephone system you can have reports and listing on incoming calls and the callers numbers.
All reports can be printed with a single button click, or pasted into MS Word or Excel for analysis. Alternatively these reports can be generated and printed automatically. All software packages come fully installed, with 1st years software support included as standard.
Mitel Applications Suite
Uncovering new sales opportunities in a highly competitive market requires a communications strategy. Knowing when, where, and how the customer wants to communicate is key to business success. The Mitel® Applications Suite (MAS) is a robust communications solution that unifies business critical applications
on an easy-to-use, cost-effective platform. MAS simplifies and streamlines administration, and reduces total cost of ownership, while generating operational efficiencies.
